 |  | # | Categories | Semester | Ready? | Title | Moral | L# | Lecture | |
|---|
| | 571 | Ambiguity,Failure,Improv,Conversation | F2021 | No | The Amazon Interview | In an ambiguous situation, making sense of it starts with a conversation. | 8 | The business process of crisis management | |
| | 570 | Innovation | W2020 | Yes | AT&T Mobile | Optimize the time when you jump on a disruptive technology | 7 | Structure/Operations 3 - Controlling through governance,metrics and politics | |
| | 568 | Service | W2020 | No | Mirrors | When you smile, you tend to be more helpful | 9 | Staffing/People 1 - Building your team; discover & harvest | |
| | 562 | People Mgmt | W2020 | Yes | Criticize in Private | To build team trust, praise in public; criticize in private | 6 | Structure/Operations 2 - Structured problem solving,business process,and project management | |
| | 561 | Planning | | No | Planning | Plans are made to be derailed | 6,7 | ABC Plans and Workflow,
Crisis planning and disaster preparedness | |
| | 556 | Culture | | Yes | The Passport | Approach your hosts with beginner's mind | 12 | Crisis And Cultural Context | |
| | 544 | Innovation,Failure | W2020 | Yes | The Light Bulb | Reframe the problem into an opportunity | 4,7 | Strategy 3,Structure/Operations 3 - Controlling through governance,metrics and politics | |
| | 541 | Training,People Mgmt | W2020 | No | Training Shamu | Break it down and reward the chunks | 5 | Structure/Operations 1 - Establishing Operational Control | |
| | 540 | Testing | W2020 | No | The Ripple Effect | One problem often leads to another | 5 | Structure/Operations 1 | |
| | 539 | Goals | W2020 | No | The Moonshot | If you don't aim high, you'll never reach high | 3 | Strategy 2 - Figuring out how to get there | |
| | 537 | Planning,Crisis Mgmt,Improv | | No | ABC-planning | While A- and B-plans are good backup, C-plans handle when all else fails | 6 | ABC-plans and Workflow | |
| | 536 | Leadership,People Mgmt | W2020 | Yes | The Grenade | Don't take the hand grenade problem; give it back | 1 | Introductions | |
| | 535 | Stories | W2020 | No | The nine-hour meeting | IT stories from your own organization can be a powerful part of your IT vision | 4 | Strategy III – Convincing others to go with you | |
| | 529 | Crisis Mgmt | F2021 | Yes | Cyclone Nargis | Supply chain is about getting the goods to point of need | 8 | The Business Process of Crisis Management | |
| | 515 | Planning,Crisis Mgmt | F2021 | Yes | Looking right, looking left | For making plans, context and options matter | 7 | Crisis planning and disaster preparedness | |
| | 514 | Leadership,Culture | F2021 | Yes | Selling Relief Goods | Trust that people know how to manage their lives | 7 | Crisis,Design,and IT | |
| | 511 | Communication | W2020 | Yes | Boil It down | "Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away." --Antoine de Saint-Exupery | 1 | Introductions | |
| | 506 | Project Mgmt,Innovation,Design | | Yes | The Lantern Festival | Sometimes the great event produces nothing sustainable | 7 | Crisis,Design and IT | |
| | 504 | Communication,Metaphor | W2020 | Yes | Selling the Plumbing | A CIO must be chief translator and facile with a metaphor | 5 | Structure/Operations 1 - Establishing Operational Control ; Engagement | |
| | 501 | Leadership,Politics | W2020 | No | The Path | The "and" is more powerful than the "or" | 7 | IT Leadership & Management | |
| | 500 | Goals,Measurement | W2020 | Yes | Needle in the Haystack | Be able to state what's most important among the many is liberating and empowering | 5 | Structure/Operations 1 - Establishing Operational Control | |
| | 499 | Leadership,Teams | | No | Why isn't there an app for that? | It's the interaction not the technology | | | |
| | 498 | Leadership,Training,Strategy,Crisis | | Yes | The Simex | An immersion experience can teach the teachers | 7 | The Business Process of Crisis Management | |
| | 497 | Leadership | | No | Handling Ambiguity | Break it down, get it organized, build a filter | 8 | Crisis Management Research,Simulation & Modeling | |
| | 494 | Culture | | No | The Handshake | Understanding culture takes beginner's mind | 11 | Crisis And Cultural Context | |
| | 493 | Metaphor,Leadership,Bureaucracy,Improv | | Yes | All That Jazz | Invite shaking up the status quo | 9 | Bureaucracy and Crisis | |
| | 490 | Strategy,Project Mgmt,Culture | | Yes | Texting in the Bush | Know the technology touch-points | 10 | Crisis disruptions and future directions | |
| | 489 | Strategy | | No | Value of Scarcity | Scarcity can be an asset rather than an obstacle | | | |
| | 485 | Crisis Mgmt,Resilience | F2021 | No | The Boatlift | People will rise to the occasion | 2 | Crisis,response and resiliency | |
| | 480 | Crisis | | Yes | Loma Prieta | When the ground moves, hang on | 4 | A framework for understanding the application of technology and data to crises | |