LTYM

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Letters to a Young Manager; vwBook

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	Title
0. Preface
1. Mission and Vision
2. Managing People -- How to Begin
	First Impressions
	We're Going to Be Great Writers
	You Can Be Anything You Want To Be
	The Catered Lunch
	No Problem Identification Without Recommendation
	Why Don't Managers Act More Like Parents?
	Signing Up
	Rewrite Performance Reviews
	Take me to the river
	The Bell Ringer
	The Grenade
3. Strategy
4. Managing People II
6. Service
7. Leadership and Values
8. Financial Management
9. Project Management
10. Measurement
11. Process and Operations Management
12. Service II
14. Communication
15. Culture
16. Decision-making
17. Crisis
18. Change Management
19. Innovation
20. Design