 |  | # | Categories | Semester | Ready? | Title | Moral | L# | Lecture | |
|---|
| | 28 | People Mgmt | F2021 | Yes | Tell Me Three Things | A problem is a learning experience | 1 | Introductions | |
| | 83 | People Mgmt | W2020 | No | I Don't Have Control | The people who ultimately succeed are those who overcome the unforeseen | 1 | Introductions | |
| | 133 | Operations Mgmt,Training | F2021 | Yes | It's not a problem; it's a learning experience | Don't waste a mistake; learn from it | 1 | Introductions & Situation Awareness | |
| | 536 | Leadership,People Mgmt | W2020 | Yes | The Grenade | Don't take the hand grenade problem; give it back | 1 | Introductions | |
| | 511 | Communication | W2020 | Yes | Boil It down | "Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away." --Antoine de Saint-Exupery | 1 | Introductions | |
| | 291 | Strategy | W2020 | Yes | The Big Rocks | To be strategic, you need to put the big rocks in first | 2 | Strategy 1 - Figuring out where to go | |
| | 454 | Crisis,Improv | | Yes | The Parade | In the midst of a crisis, try to remain calm and improvise where you need to. | 2 | What is crisis,response and resiliency | |
| | 485 | Crisis Mgmt,Resilience | F2021 | No | The Boatlift | People will rise to the occasion | 2 | Crisis,response and resiliency | |
| | 37 | Measurement | W2020 | Yes | Teams that don't keep score | Those who don't keep score are only practicing | 3 | Strategy 2 - Figuring out how to get there | |
| | 475 | Crisis | F2019 | Yes | Where were you? | Event markers divide our lives and organizations into chapters | 3 | History of IT in Crisis Response | |
| | 539 | Goals | W2020 | No | The Moonshot | If you don't aim high, you'll never reach high | 3 | Strategy 2 - Figuring out how to get there | |
| | 64 | Project Mgmt | | Yes | The Knowledge is in the Doing | 50% of what you need to know is in the doing | 4 | A Crisis Framework | |
| | 480 | Crisis | | Yes | Loma Prieta | When the ground moves, hang on | 4 | A framework for understanding the application of technology and data to crises | |
| |  479 | Crisis Mgmt,Collaboration | W2020 | No | Apollo 13 | Urgency is the mother of improvising | 4 | A Crisis Framework | |
| | [Replication or Save Conflict] | | | | | | | | |
| | 535 | Stories | W2020 | No | The nine-hour meeting | IT stories from your own organization can be a powerful part of your IT vision | 4 | Strategy III – Convincing others to go with you | |
| | 544 | Innovation,Failure | W2020 | Yes | The Light Bulb | Reframe the problem into an opportunity | 4,7 | Strategy 3,Structure/Operations 3 - Controlling through governance,metrics and politics | |
| | 500 | Goals,Measurement | W2020 | Yes | Needle in the Haystack | Be able to state what's most important among the many is liberating and empowering | 5 | Structure/Operations 1 - Establishing Operational Control | |
| | 504 | Communication,Metaphor | W2020 | Yes | Selling the Plumbing | A CIO must be chief translator and facile with a metaphor | 5 | Structure/Operations 1 - Establishing Operational Control ; Engagement | |
| | 540 | Testing | W2020 | No | The Ripple Effect | One problem often leads to another | 5 | Structure/Operations 1 | |
| | 541 | Training,People Mgmt | W2020 | No | Training Shamu | Break it down and reward the chunks | 5 | Structure/Operations 1 - Establishing Operational Control | |
| | 350 | Conflict | | No | The "And" | The power of the AND is greater than the power of the OR | 6 | Politics,Projects and Crisis | |
| | 416 | Project Mgmt | W2020 | Yes | Double the Estimate | If project time is difficult to estimate, make it time-fixed | 6 | Structure/Operations 2 - The 3 P's: processes,projects & problem-solving | |
| | 61 | Project Mgmt | W2020 | Yes | Sorting Stories | Sorting stories about features keeps priorities visible | 6 | Structure/Operations 2 - The 3 P's: processes,projects & problem-solving | |
| | 394 | Service,Conflict,Humor | W2020 | No | The Returns Desk | Humor can diffuse a conflict situation | 6 | Structure/Operations 2 - The 3 P's: processes,projects & problem-solving | |
| | 537 | Planning,Crisis Mgmt,Improv | | No | ABC-planning | While A- and B-plans are good backup, C-plans handle when all else fails | 6 | ABC-plans and Workflow | |
| | 562 | People Mgmt | W2020 | Yes | Criticize in Private | To build team trust, praise in public; criticize in private | 6 | Structure/Operations 2 - Structured problem solving,business process,and project management | |
| | 561 | Planning | | No | Planning | Plans are made to be derailed | 6,7 | ABC Plans and Workflow,
Crisis planning and disaster preparedness | |
| | 498 | Leadership,Training,Strategy,Crisis | | Yes | The Simex | An immersion experience can teach the teachers | 7 | The Business Process of Crisis Management | |
| | 501 | Leadership,Politics | W2020 | No | The Path | The "and" is more powerful than the "or" | 7 | IT Leadership & Management | |