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Letters to a Young Manager; vwBook
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Title
10. Measurement
Counting the Simple
The Good Days Score
Beating the High Score
Teams that don't keep score
How am I doing?
The Scoreboard
Bowling and Curtains
Needle in the Haystack
11. Process and Operations Management
Don't Legislate Exceptions
That Was a Good Meeting
Change the Box
Love the Manual Solutions
Eating your own dog food
Taking work out of the system
A Red-Button Party
The Best is the Enemy of the Good
It's not a problem; it's a learning experience
12. Service II
Service Legends II
Anticipating Tastes
Service Integrity
More Impersonal than an ATM
The Team and The Fans
Cajun Popcorn
The Runaway Treadmill
14. Communication
Technology Without the Technology
Ping Pong Thinking
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2024
, E. G. Happ, All Rights Reserved.
11. Process and Operations Management