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Title
10. Measurement
Counting the Simple
The Good Days Score
Beating the High Score
Teams that don't keep score
How am I doing?
The Scoreboard
Bowling and Curtains
Needle in the Haystack
11. Process and Operations Management
12. Service II
14. Communication
15. Culture
16. Decision-making
17. Crisis
18. Change Management
19. Innovation
20. Design
21. Training
22. Legacy
99. Conclusion
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, E. G. Happ, All Rights Reserved.