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 | # | Author | # | Title | |
|---|
 Operations Mgmt | 3 | | |
| Paradigms | 1 | | |
| People Mgmt | 39 | | |
| Persistence | 2 | | |
| Planning | 1 | | |
| Preface | 4 | | |
| Problem Solving | 1 | | |
| Process Mgmt | 10 | | |
| Project Mgmt | 26 | | |
| Quality | 5 | | |
| Sales | 1 | | |
 Service | 17 | | |
| 18 | Edward Happ | | Seven Hundred Names, One at a Time | |
| 19 | Edward Happ | | Service Legends II | |
| 32 | Edward Happ | | Doing a Hundred Little Things Significantly Well | |
| 33 | Edward Happ | | Anticipating Tastes | |
| 38 | Edward Happ | | Service Integrity | |
| 85 | Edward Happ | | House Calls For Kids Shoes | |
| 86 | Edward Happ | | Your Car Will be Ready at Noon | |
| 87 | Edward Happ | | More Impersonal than an ATM | |
| 88 | Edward Happ | | The Team and The Fans | |
| 91 | Steve Happ | | Cajun Popcorn | |
| 92 | Steve Happ | | The Missing Hotel Coupon | |
| 93 | Mike Kelley | | The Runaway Treadmill | |
| 94 | Edward Happ | | Tour Guide, Senator and Cheer leader | |
| 155 | Edward Happ | | Clipboards | |
| 414 | Edward Happ | | Expectations | |
| 510 | Edward Happ | | Soft Skills | |
| 542 | Edward Happ | | Acts of Kindness | |
| Stories | 5 | | |
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