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HPMD Home Page
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 | # | Author | # | Title | |
|---|
 Finance | 6 | | |
| Goals | 2 | | |
| Humor | 1 | | |
| Improv | 2 | | |
| Innovation | 11 | | |
| Leadership | 24 | | |
| Legacy | 1 | | |
| Measurement | 8 | | |
| Metaphor | 4 | | |
| Operations Mgmt | 3 | | |
| Paradigms | 1 | | |
| People Mgmt | 39 | | |
| Persistence | 2 | | |
| Planning | 1 | | |
| Preface | 4 | | |
| Problem Solving | 1 | | |
| Process Mgmt | 10 | | |
| Project Mgmt | 26 | | |
| Quality | 5 | | |
| Sales | 1 | | |
 Service | 17 | | |
| 18 | Edward Happ | | Seven Hundred Names, One at a Time | |
| 19 | Edward Happ | | Service Legends II | |
| 32 | Edward Happ | | Doing a Hundred Little Things Significantly Well | |
| 33 | Edward Happ | | Anticipating Tastes | |
| 38 | Edward Happ | | Service Integrity | |
| 85 | Edward Happ | | House Calls For Kids Shoes | |
| 86 | Edward Happ | | Your Car Will be Ready at Noon | |
| 87 | Edward Happ | | More Impersonal than an ATM | |
| 88 | Edward Happ | | The Team and The Fans | |
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