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Title
Legacy Systems: Fish or Cut Bait
Don't Bet Against the Network
Giving Back is Strategic
Watch Your Kids
An Extra Day of Work
Which Technology is Strategic?
Talking your way through to the answer
The Big Umbrella
San Antonio
Columbus
The Frog and the Train
The Big Rocks
Bottle-caps
Sources
4. Managing People II
6. Service
7. Leadership and Values
8. Financial Management
9. Project Management
10. Measurement
11. Process and Operations Management
12. Service II
Service Legends II
Anticipating Tastes
Service Integrity
More Impersonal than an ATM
The Team and The Fans
Cajun Popcorn
The Runaway Treadmill
14. Communication
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, E. G. Happ, All Rights Reserved.