# | Title | Author | Category |
|---|
| 26 | The Perfect Storm | Edward Happ | Operations Mgmt,Crisis Mgmt |
| 27 | No Problem Identification Without Recommendation | Edward Happ | People Mgmt |
| 28 | Tell Me Three Things | Edward Happ | People Mgmt |
| 29 | The Good Days Score | Edward Happ | Measurement |
| 30 | Why Don't Managers Act More Like Parents? | Edward Happ | People Mgmt,Leadership |
| 31 | Beating the High Score | Edward Happ | Measurement,Operations Mgmt |
| 32 | Doing a Hundred Little Things Significantly Well | Edward Happ | Service |
| 33 | Anticipating Tastes | Edward Happ | Service |
| 34 | Ping Pong Thinking | Edward Happ | Communication |
| 35 | C-Level Work | Edward Happ | People Mgmt |
| 36 | Saying No Without Saying No | Edward Happ | Project Mgmt |
| 37 | Teams that don't keep score | Edward Happ | Measurement |
| 38 | Service Integrity | Edward Happ | Service |
| 39 | Don't Legislate Exceptions | Edward Happ | Process Mgmt |
| 40 | The Dinner Invitation | Edward Happ | Project Mgmt |
| 41 | The Chairman Gets IT | Edward Happ | Communication |
| 42 | What are you working on? | Edward Happ | Leadership |
| 43 | Lease versus Buy | Edward Happ | Finance |
| 44 | Giving the Third to the Architect | Edward Happ | Change Mgmt,People Mgmt,Quality |
| 45 | Letting Go II | Edward Happ | People Mgmt |
| 46 | Draw Another Picture | Edward Happ | Strategy |
| 47 | Signing Up | Edward Happ | People Mgmt |
| 48 | The Secret to Success | Edward Happ | Strategy |
| 49 | The Webcam and Being There | Edward Happ | Strategy |
| 50 | How am I doing? | Edward Happ | Measurement |
| 51 | That Was a Good Meeting | Edward Happ | Process Mgmt |
| 52 | Collaborating is Doing it Together | Edward Happ | Strategy |
| 53 | Creating an Internal Capital Budget | Edward Happ | Budget Mgmt,Finance |
| 54 | Customizing to meet the need | Edward Happ | Project Mgmt |
| 55 | Legacy Systems: Fish or Cut Bait | Edward Happ | Strategy |