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Show details for 19831983
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Hide details for 19961996
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37Teams that don't keep scoreThose who don't keep score are only practicing199602/27/200603/28/2024HPMDStoryYesMeasurement
38Service IntegrityWhat we expect of other professionals, we must expect of ourselves199602/27/200602/13/2023HPMDStoryYesService
39Don't Legislate ExceptionsDon't legislate exceptions; just state the rule.199611/20/201612/02/2016HPMDStoryYesProcess Mgmt
93The Runaway TreadmillIgnoring the bad experience is a guarantee to lose the business199609/16/202201/08/2023HPMDStoryYesService
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