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Show details for 19831983
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Show details for 19871987
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Show details for 19901990
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Show details for 19911991
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Hide details for 19951995
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34Ping Pong ThinkingIterative thinking builds an idea199502/27/200602/13/2023HPMDStoryYesCommunication
35C-Level WorkOne man's c-level work is another's a-level199502/27/200602/13/2023HPMDStoryYesPeople Mgmt
36Saying No Without Saying NoWhen "saying no" is hard to do, defer (phase it)199502/27/200601/19/2024HPMDStoryYesProject Mgmt
86Your Car Will be Ready at NoonUnder promise and over deliver199509/16/202201/03/2023HPMDStoryYesService
87More Impersonal than an ATMBad service is also legendary199502/27/200602/13/2023HPMDStoryYesService
88The Team and The FansTake a customer-centered view199502/27/200610/02/2023HPMDStoryYesService,Paradigms
91Cajun PopcornIf it doesn't meet the customer's unique needs, it's not excellent service.199502/27/200602/13/2023HPMDStoryYesService
92The Missing Hotel CouponTrust that the customer wants to do the right thing199502/27/200602/13/2023HPMDStoryYesService
94Tour Guide, Senator and Cheer leaderThe service rep represents the customer, not the company199502/27/200602/13/2023HPMDStoryYesService
95Perfection and ProcrastinationOnly when the pain of avoiding a task exceeds the pain doing a task "perfectly," will the probability rise high enough for success.199502/27/200602/13/2023HPMDStoryYesChange Mgmt,People Mgmt,Quality
134Fail FastFail your way to success199505/05/200611/22/2023HPMDStoryYesStrategy,Innovation
141The Weighted MatrixLooking at options by rating and importance weighting adds up to clarify the decision199505/06/200607/04/2023HPMDStoryYesStrategy,Decision-making
152Tying shoesSometimes the best specification is by example199505/31/200601/10/2024HPMDStoryYesProject Mgmt
155ClipboardsWatching people use the technology is worth a thousand spec's199506/17/200611/20/2016HPMDStoryYesProject Mgmt,Service,Design
510Soft SkillsThe business is first a relationship199509/15/202201/03/2023Sara LeeStoryYesCommunication,Service
567Dat?Ask dat? And be open for a surprise199506/04/202211/20/2023HPMDStoryYesCuriosity,Innovation
Show details for 19961996
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