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Titles
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Stories\Titles & Morals; vwMorals
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Title
Moral
Process and Operations Management
Don't Legislate Exceptions
Don't legislate exceptions; just state the rule.
That Was a Good Meeting
Without specific action items, the meeting was a waste of time.
Change the Box
Change the box; don't take "black box" processes as a given
Love the Manual Solutions
Manual is sometimes best
Eating your own dog food
IT needs to eat its own dog food
Taking work out of the system
Take work out of the system: reduce the hand-offs and approvals to the bare minimum
A Red-Button Party
When you find a problem, celebrate: it's an opportunity to ratchet up the quality
The Best is the Enemy of the Good
Good enough is often plenty
It's not a problem; it's a learning experience
Don't waste a mistake; learn from it
Service II
Communication
Culture
Decision-making
Crisis
Change Management
Innovation
Design
Training
Legacy
Conclusion
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, E. G. Happ, All Rights Reserved.