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Titles
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Stories\Titles & Morals; vwMorals
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Title
Moral
Preface
Mission and Vision
Managing People -- How to Begin
Strategy
Managing People II
Service
Seven Hundred Names, One at a Time
Great service is a relationship and its personal
Doing a Hundred Little Things Significantly Well
Service is about doing 100 little things significantly well
House Calls For Kids Shoes
Exceptional service becomes legendary, it gets retold and retold and retold.
Your Car Will be Ready at Noon
Under promise and over deliver
The Missing Hotel Coupon
Trust that the customer wants to do the right thing
Tour Guide, Senator and Cheer leader
The service rep represents the customer, not the company
Expectations
Managing expectations starts with keeping your customers informed.
Acts of Kindness
Brainstorm kind surprises
Leadership and Values
Financial Management
Project Management
Measurement
Process and Operations Management
Service II
Communication
Culture
Decision-making
Crisis
Change Management
Innovation
Design
Training
Legacy
Conclusion
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, E. G. Happ, All Rights Reserved.