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Title
Moral
Preface
Mission and Vision
Managing People -- How to Begin
First Impressions
First impressions are lasting
We're Going to Be Great Writers
Positive expectations are powerful
You Can Be Anything You Want To Be
Have faith in your employees
The Catered Lunch
Team selected awards can be simple, inexpensive and powerful
No Problem Identification Without Recommendation
No problem identification without recommendation
Why Don't Managers Act More Like Parents?
Expect your people to do well and succeed
Signing Up
Make a visible and specific commitment to reach the goal.
Rewrite Performance Reviews
Create the process for the goal: motivating performance
Take me to the river
Going to the river ain't for sight-seeing; it's for seeing the truth
The Bell Ringer
Sometimes a personal quality is a better indicator than experience
The Grenade
Don't take the hand grenade problem; give it back
Strategy
Managing People II
Service
Leadership and Values
Financial Management
Project Management
Measurement
Process and Operations Management
Service II
Communication
Culture
Decision-making
Crisis
Change Management
Innovation
Design
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, E. G. Happ, All Rights Reserved.