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 | Crisis ( 3 Stories ) |
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| Crisis Mgmt ( 9 Stories ) |
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| Culture ( 9 Stories ) |
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| Customer Service ( 1 Story ) |
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| Decision-making ( 4 Stories ) |
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 | Design ( 10 Stories ) |
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| | 155 | Edward Happ | Yes | Clipboards | Watching people use the technology is worth a thousand spec's | |
| | 300 | Edward Happ | No | All the designs were different | There's more than one way to a solution | |
| | 304 | Edward Happ | Yes | Bottle-caps | Connect with people where they are, with what they use | |
| | 324 | Edward Happ | No | Tomcat | Never build 100% new | |
| | 381 | Edward Happ | No | The renovated web site | Simpler but less useful is poor design | |
| | 404 | Edward Happ | No | Zombies | Match the setting to the initiative | |
| | 411 | Edward Happ | No | No lanes, no rules | Context is key | |
| | 569 | Edward Happ | No | The Scroll | Sometimes the physical representation is more power than the technical | |
| | 592 | Edward Happ | No | The Lego Approach | Every IT project is an opportunity to build your library of reusable parts | |
| | 593 | Edward Happ | No | Unnecessary Integration | Integration is costly; unnecessary integration is wasteful | |
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| Downsizing ( 1 Story ) |
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| Economics ( 1 Story ) |
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| Education ( 1 Story ) |
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| Engagement ( 1 Story ) |
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| Entrepreneur ( 1 Story ) |
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| ERP ( 1 Story ) |
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| Ethics ( 4 Stories ) |
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| Execution ( 2 Stories ) |
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| Expectations ( 1 Story ) |
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| Failure ( 3 Stories ) |
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| Finance ( 4 Stories ) |
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| Future ( 1 Story ) |
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| Goals ( 3 Stories ) |
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| Humor ( 3 Stories ) |
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