LTYM

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		Title
	Change Mgmt
		Leading Indicators
		Who is your client?
		The case of the customer problem call
		Hitting a tree in the desert
		Good filters, clear water
		Standing Still
		Don't hit the ball in the drink
		I'm Fat
		The Gas Station
		Stuck in Paris
		The Pebble
		Change Denial
		The Elephant and the Rider
		If the Horse is Dead
		The work of change management
		The WIIFM Principle
		The Truck II
		Servers and Resiliency
	Character
	Collaboration
	Communication
	Conclusion
	Conflict
	Consulting
	Conversation
	Corporate Culture
	Courage
	Creativity
	Crisis