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 | | Title | |
|---|
 11. Process and Operations Management | |
|  Bureaucracy | |
| Change Mgmt | |
| Operations Mgmt | |
| People Mgmt | |
| Process Mgmt | |
| Project Mgmt | |
| Quality | |
| Training | |
| 12. Service II | |
| 14. Communication | |
| 15. Culture | |
| 16. Decision-making | |
| 17. Crisis | |
| 18. Change Management | |
| 19. Innovation | |
| 20. Design | |
| 21. Training | |
| 22. Legacy | |
| 99. Conclusion | |
| Unassigned | |
| . Leadership and Values | |
| . Strategy | |
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