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Title
0. Preface
1. Mission and Vision
2. Managing People -- How to Begin
3. Strategy
4. Managing People II
6. Service
Service
Seven Hundred Names, One at a Time
Doing a Hundred Little Things Significantly Well
House Calls For Kids Shoes
Your Car Will be Ready at Noon
The Missing Hotel Coupon
Tour Guide, Senator and Cheer leader
Expectations
Acts of Kindness
Values
6. Service II
7. Leadership and Values
8. Financial Management
9. Project Management
10. Measurement
11. Process and Operations Management
12. Service II
14. Communication
15. Culture
16. Decision-making
17. Crisis
18. Change Management
19. Innovation
20. Design
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2024
, E. G. Happ, All Rights Reserved.