LTYM

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		Title
0. Preface
1. Mission and Vision
2. Managing People -- How to Begin
	Conflict
	Leadership
	People Mgmt
		First Impressions
		We're Going to Be Great Writers
		You Can Be Anything You Want To Be
		The Catered Lunch
		No Problem Identification Without Recommendation
		Why Don't Managers Act More Like Parents?
		Signing Up
		Rewrite Performance Reviews
		The Grenade
	Persistence
	Sales
3. Strategy
4. Managing People II
6. Service
6. Service II
7. Leadership and Values
8. Financial Management
9. Project Management
10. Measurement
11. Process and Operations Management
12. Service II
14. Communication
15. Culture
16. Decision-making