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| | Title | |
0. Preface | |
1. Mission and Vision | |
2. Managing People -- How to Begin | |
3. Strategy | |
4. Managing People II | |
6. Service | |
6. Service II | |
7. Leadership and Values | |
8. Financial Management | |
9. Project Management | |
10. Measurement | |
11. Process and Operations Management | |
12. Service II | |
14. Communication | |
15. Culture | |
16. Decision-making | |
17. Crisis | |
18. Change Management | |
19. Innovation | |
| Bureaucracy | |
| Change Mgmt | |
| Curiosity | |
| Design | |
| Failure | |
| Innovation | |
| | Build the Throwaway | |
| | Fail Fast | |
| | Dancing outside the box | |
| | The Five No's | |
| | Boi Cavalo | |
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