LTYM

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		Title
0. Preface
1. Mission and Vision
2. Managing People -- How to Begin
3. Strategy
4. Managing People II
6. Service
6. Service II
7. Leadership and Values
8. Financial Management
9. Project Management
10. Measurement
11. Process and Operations Management
	Bureaucracy
	Change Mgmt
	Operations Mgmt
	People Mgmt
	Process Mgmt
		Don't Legislate Exceptions
		That Was a Good Meeting
		Change the Box
		Love the Manual Solutions
		Eating your own dog food
		Taking work out of the system
	Project Mgmt
	Quality
	Training
12. Service II
14. Communication
15. Culture
16. Decision-making