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 | Title | |
|---|
 0. Preface | |
| 1. Mission and Vision | |
| 2. Managing People -- How to Begin | |
| 3. Strategy | |
| 4. Managing People II | |
| 6. Service | |
| 7. Leadership and Values | |
| 8. Financial Management | |
| 9. Project Management | |
| 10. Measurement | |
| 11. Process and Operations Management | |
| 12. Service II | |
| 14. Communication | |
| 15. Culture | |
| 16. Decision-making | |
| 17. Crisis | |
| 18. Change Management | |
| 19. Innovation | |
| 20. Design | |
 21. Training | |
| Teaching an employee to fish | |
| The Cost of Training | |
| 22. Legacy | |
| 99. Conclusion | |
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