Tom Tripodi's story to Dave Guydan about people wanting to live in NY because NY has Broadway with all these world-class shows, even if they never go. Same could be said about the sites (Empire State Building, Statue of Liberty, etc.)
The analogy here may be that applications need to have those checklist features, even if they are little used. From a marketing perspective, it's about one-upmanship. But for the user it's often confusing and overwhelming, crying out for simplicity |