Nordstrom Rules: Rule #1: Use good judgment in all situations. There will be no additional rules.
The rule is cited in this HBR article:
Bill Taylor, "Trust Your Employees, Not Your Rule Book," HBR, April 20, 2017, https://hbr.org/2017/04/trust-your-employees-not-your-rulebook
And this article that debunks it (partially)
Suzanne Lucas, "Nordstrom's awesome employee handbook is a myth," CBS News, October 15, 2014, https://www.cbsnews.com/news/nordstroms-awesome-employee-handbook-is-a-myth/
Business Insider claims they got the one-card policy from Nordstrom, Ashley Lutz Oct 13, 2014, https://www.businessinsider.com/nordstroms-employee-handbook-2014-10
The four-page "CODE OF BUSINESS CONDUCT AND ETHICS," updated Jan. 2022 has the famous paragraph here:
https://press.nordstrom.com/static-files/952f5e64-473c-47c2-a396-3ddb81b303db
"Our number one goal is to provide outstanding customer service. For us, it starts with One Rule: Use Good Judgment In All Situations. This includes using good judgment when it comes to taking care of our customers, each other, and the people and companies we do business with.
If you have questions about what using good judgment means, talk with your manager or Human Resources." |