  | # | Author | # | Title | |
| 6 | Edward Happ | | Leave your Signature |  |
| 23 | Edward Happ | | Hire Somebody, Fire Somebody And Reorganize Somebody |  |
| 30 | Edward Happ | | Why Don't Managers Act More Like Parents? |  |
| 81 | Edward Happ | | A Red-Button Party |  |
| 95 | Edward Happ | | Perfection and Procrastination |  |
| 123 | Edward Happ | | Accomplishing goals through others |  |
| 143 | Edward Happ | | Bowling and Curtains |  |
Preface | 1 | | |
| 0 | Ed Granger-Happ | | Introduction |  |
Project Mgmt | 3 | | |
| 5 | Edward Happ | | Assemble the Components |  |
| 82 | Edward Happ | | The Best is the Enemy of the Good |  |
| 152 | Edward Happ | | Tying shoes |  |
Quality | 3 | | |
| 6 | Edward Happ | | Leave your Signature |  |
| 81 | Edward Happ | | A Red-Button Party |  |
| 95 | Edward Happ | | Perfection and Procrastination |  |
Service | 10 | | |
| 18 | Edward Happ | | Seven Hundred Names, One at a Time |  |
| 33 | Edward Happ | | Anticipating Tastes |  |
| 85 | Edward Happ | | House Calls For Kids Shoes |  |
| 86 | Edward Happ | | Your Car Will be Ready at Noon |  |
| 87 | Edward Happ | | More Impersonal than an ATM |  |
| 88 | Edward Happ | | The Team and The Fans |  |
| 91 | Steve Happ | | Cajun Popcorn |  |
| 92 | Steve Happ | | The Missing Hotel Coupon |  |
| 93 | Mike Kelley | | The Runaway Treadmill |  |
| 94 | Edward Happ | | Tour Guide, Senator and Cheer leader |  |
Stories | 3 | | |
| 234 | Edward Happ | | San Antonio |  |