It's important to listen to customer, understanding their delights and pain points. But they are not the early warning system from infrastructure.
Thx Ken. Plz think about the statement "our phones would be ringing off the hook." Are our customers our alert system? Is that proactive? Should we know before or after the customers do? I thought CGNet was now monitoring our Exchange WAN. Also ProIT and Red Alert could be checking server processes across our WAN. We've had both these applications for 3+ years. Plz hear this more as a challenge to up the quality of our FO Network service. I look forward to hearing your plan. --Ed
-----Original Message-----
From: Supersano, Ken <ksupersano@savechildren.org>
Sent: Friday, February 01, 2008 8:29 AM
To: Granger-Happ, Edward <ehapp@savechildren.org>
Cc: Lopes, Rui <rlopes@savechildren.org>
Subject: RE: Internet Outage Story -- Chapter PR/Media Opportunity Update
Well, Cairo is fine, Donna and I connected to their servers this morning. Donna assures me that we would have had a deluge of calls if any systems were affected, and it’s been quiet. Since Cairo is up, I will follow up with Farouk to scout things out for us.
Regards, Ken
________________________________
From: Granger-Happ, Edward
Sent: Thursday, January 31, 2008 8:40 PM
To: Supersano, Ken
Cc: Lopes, Rui
Subject: FW: Internet Outage Story -- Chapter PR/Media Opportunity Update
Importance: High
Ken, How have our MEE offices been impacted? Ed
________________________________
From: Peter Schay [mailto:peters@tacadvisory.com]
Subject: FW: Internet Outage Story -- Chapter PR/Media Opportunity Update
FWSIM Members:
My apologies for the flurry of e-mails this morning. Once again, please contact Tim directly if you’re interested…
Peter S. Schay
Executive VP and Chief Operating Officer
The Advisory Council
The Next Generation of IT Advisory Services
508 Westport Ave, Norwalk, CT 06851
www.TACadvisory.com
phone: +1 203 750 8222
cell: +1 203 326 1225
fax: +1 203 750 8265
email: peters@tacadvisory.com
opt-out: mail@tacadvisory.com
From: Boivin, Timothy [mailto:Tim.Boivin@techimage.com]
Sent: Thursday, January 31, 2008 11:15 AM
Cc: Green, Dan
Subject: Internet Outage Story -- Chapter PR/Media Opportunity Update
Importance: High
Hi,
One more opportunity – Linda Tucci from SearchCIO just notified me that she is looking for SIM subject matter experts to comment on the Internet outage in the Middle East and Asia today. If you are interested in serving as a SIM subject matter expert on this story, please contact me right away at 847-910-9143. AP story below. Thanks!
CAIRO (AP) — Fallout spread Thursday from a cut in two undersea Internet cables off Egypt's coast, with India waking up to half of its bandwidth disrupted and widespread outages still hampering a wide swathe of the Mideast.
Officials said it could take a week or more to fix the cables, in part because of bad weather. Officials in several countries were scrambling to reroute traffic to satellites and to other cables through Asia.
In all, users in India, Pakistan, Egypt, Qatar, Saudi Arabia, the United Arab Emirates, Kuwait and Bahrain were affected. Israel was unaffected by the outages because its Internet traffic is connected to Europe through a different undersea cable, and Lebanon and Iraq were also operating normally.
The biggest impact to the rest of the world could come from the outages across India — where many U.S. companies outsource back-office operations including customer service call centers.
The outage also raised questions about the system's vulnerability and one Gulf analyst called it a "wake-up call."
Thanks!
Best regards,
Tim Boivin
Director, Media Relations
Tech Image
O: 847-279-0022, x229
C: 847-910-9143
tim.boivin@techimage.com <mailto:mike.nikolich@techimage.com>
www.techimage.com
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