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Letters to a Young Manager
Great Recovery
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212
LTYM >
Please note that this letter is in-process; the following are my notes
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J's story of Sheraton DC screw-up and recovery via limo driver to BWI
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References...
Takeaways:
Bad service is an opportunity to make lemonade
Discussion Questions:
For Further Reading:
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2024
, E. G. Happ, All Rights Reserved.
