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Letters to a Young Manager

Watch the body language, #299
LTYM >

Please note that this letter is in-process; the following are my notes

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Mukesh and the meeting with the Swedish RC: customers will tell you subtly what they think of it, whether they are buying-in to it. Do they nod or look down at there papers and say "this is a big shift" or "a big change."
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References...

Takeaways:

Customers will tell you verbally and nonverbally if they are buying-in

Discussion Questions:


For Further Reading:




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