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Letters to a Young Manager


A Learning Opportunity, #420
LTYM >

Please note that this letter is in-process; the following are my notes

Dear Adam,
***
1)  Celeste encouraged restaurant owner in Vila Real  to offer popular local dish everyday. Owner: I know my customers; My customers only eat this dish on Tuesdays.  Total failure to listen and think outside the bun (box :-)
2) Celeste had major issue with a demanding client who called before a web launch.  Her team made it more complicated than it needed to be.  But she trusts the team and had left them in charge for the day.  Will she follow-up and use this as a learning opportunity for her team?
***
Sincerely yours,
Ed
________________________

References...

Moral of story:

Trusting your team means making screw-ups a learning opportunity

Discussion Questions:


For Further Reading:





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