|Every once in a while you may get called into the CEO's office. It may be just after a new promotion, or when you are leaving the organization.
He asked for feedback. I said three things:
- Pay attention to the number of questions at staff meetings as a leading indicator of openness, trust [He mentioned the many 1:1 meetings]
- Ask what special things you are doing for your MVPs that make them want to stay and feel special; little things like seminars, workshops, field work (Jack Welch quote that "your job is to field the best possible team"; who are your top 20% that you are loving-to-death)
- Know who will tell you the truth and seek them out often. (Story of the Chairman to the CEO: "welcome to the first day of no one telling you the truth")
He was impressed about the range of things we talked about with no mention of technology.
I cited the three "Chiefs" of the CIO role, which resonated: Chief Translator, Amplifier, Connector