LTYM - The Complaint Call

The Complaint Call, #396
LTYM >

Please note that this letter is in-process; the following are my notes

Dear Adam,

***

Story from the service training video at STC where the complaint caller needs to vent until the sigh before the rep could help them. If the rep doesn't wait for the sigh, the caller starts the litany over again

***

Sincerely yours,
Ed

________________________

References...

Takeaways:

Listen and wait for the sigh

Discussion Questions:

For Further Reading: