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Please email me additional information on the following HPMD bulletins:

#05 - Critical Success Factors Template
#06 - Values Clarification Template
#08 - SMART Objectives Template
#09 - The Performance Matrix
#13 - Downsizing Ethics
#16 - Customer Service Measures Template
#17 - Customer Satisfaction Index (CSI)
#19 - Employee Satisfaction Index (ESI)
#20 - Internal Customer Service Index (ICSI)
#25 - Budget Template #2
#27 - Job Candidate Rating Form
#29 - Incentives and Celebrations
#30 - CS Incentive Analysis Template
#56 - Automation Strategy Outline

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Document last modified on: 03/12/2010