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Carlzon, JanMoments of Truth (Need for Measurement)
Malone, TomVital Signs (quoted within) (Brochure quote: measurement)
Sewell, CarlCustomers for Life (QTCQ Measures)
Simon, PaulHearts & Bones (Serious numbers)
Tichy, Noel & Stratford ShermanControl Your Destiny or Someone Else Will (Brochure quote: Measurement)
Show details for MotivationMotivation
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