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HPMD Quotes & Sources

"You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied."
Jerry Fritz - Director of Management Institute
University of Wisconsin, Madison, WI

Short Quote:

"You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied." --Jerry Fritz
© Copyright 1996, 2000, HP Management Decisions Ltd., All Rights Reserved.


Author:Fritz, Jerry
Title:Value of a Strong Customer Service Culture
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Place (City):Madison, WI
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Source Type:Interview
Quote Number:101
Categories:Customer Service, Quotes