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HPMD Quotes & Sources

"A decentralized company is much more in need of good measurement methods than is a hierarchical, centralized organization. ...in a decentralized organization, employees at all levels must understand exactly what the target is and how best to achieve it. ...these employees must have an accurate feedback system for determining whether the decisions they are making are, in fact, the ones that will accomplish the company's overall goals."

Short Quote:

"A decentralized company is much more in need of good measurement methods than is a hierarchical, centralized organization. ...in a decentralized organization, employees at all levels must understand exactly what the target is and how best to achieve it." --Jan Carlzon
Copyright 1995, 2000, HP Management Decisions Ltd., All Rights Reserved.


Author:Carlzon, Jan
Title:Moments of Truth
Periodical:
Volume:
Number:
Publisher:Harper & Row
Place (City):New York
Publication Date:1987
Pages:108
Source Type:Book
Quote Number:27
Categories:Customer Service, Measurement, Quotes