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HPMD Quotes & Sources

"Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you're growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse -- the key vital sign of a company." --Jack Welch, GE

Short Quote:

"Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow." --Jack Welch
Copyright 1995, 2000, HP Management Decisions Ltd., All Rights Reserved.


Author:Tichy, Noel & Stratford Sherman
Title:Control Your Destiny or Someone Else Will
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Publisher:Doubleday Currency
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Publication Date:1993
Pages:pp. 240-251
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Quote Number:17
Categories:Measurement, Quotes