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HPMD Quotes & Sources


"There's no way to instill a positive customer service ethic before you embody a positive employee ethic. Responsiveness in, responsiveness out."

Short Quote:

"There's no way to instill a positive customer service ethic before you embody a positive employee ethic. Responsiveness in, responsiveness out." -- Paul Hawken
Copyright 1996, 2000, HP Management Decisions Ltd., All Rights Reserved.


Author:Hawken, Paul
Title:Growing a Business
Periodical:
Volume:
Number:
Publisher:Fireside
Place (City):New York
Publication Date:1987
Pages:197
Source Type:Book
Quote Number:4
Categories:Customer Service