HPMD Quotes & Sources
"There's no way to instill a positive customer service ethic before you embody a positive employee ethic. Responsiveness in, responsiveness out."
Short Quote:
"There's no way to instill a positive customer service ethic before you embody a positive employee ethic. Responsiveness in, responsiveness out." -- Paul Hawken
© Copyright 1996, 2000, HP Management Decisions Ltd., All Rights Reserved.
| Author: | Hawken, Paul |
| Title: | Growing a Business |
| Periodical: | |
| Volume: | |
| Number: | |
| Publisher: | Fireside |
| Place (City): | New York |
| Publication Date: | 1987 |
| Pages: | 197 |
| Source Type: | Book |
| Quote Number: | 4 |
| Categories: | Customer Service |
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